Terms and Conditions
1. Agreement to Terms
These Terms of Use constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Visit Zion LLC (“Company,” “we,” “us,” or “our”), concerning your access to and use of the https://visitzion.com website and any related media forms or channels (collectively, the “Site”). By accessing the Site, you agree to be bound by these Terms of Use. If you do not agree with all of these Terms, you must discontinue use immediately. We reserve the right to make changes to these Terms at any time; continued use of the Site after changes are posted constitutes acceptance.
2. SMS / Text Messaging Terms & Conditions
Program. Visit Zion sends account and booking-related text messages (booking confirmations and changes, pre-arrival reminders including arrival time, meeting location, and waiver completion where required, tour and experience updates, and post-trip review invitations) and, for customers who opt in, occasional promotional offers.
Opt-in. You consent to receive texts when you provide your mobile number during online checkout, verbally when booking by phone, or through a form on our website. Consent is not a condition of purchase.
Message frequency varies by booking activity. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Opt-out. Reply STOP to any message to cancel. You will receive a single confirmation text, after which no further messages will be sent.
Help. Reply HELP to any message, email support@visitzion.com, or call (435) 220-5332.
Privacy. See our Privacy Policy at https://visitzion.com/privacy-policy/. Mobile opt-in data and consent are never shared with third parties for marketing purposes.
3. Bookings, Payments, and Cancellations
Reservations are processed through FareHarbor, our booking platform. Each booking is subject to the pricing, deposit, cancellation, and refund terms presented at the time of booking. Where a waiver or safety orientation is required for an experience, all participants must complete it before the experience begins.
4. Experiences and Third-Party Operators
Visit Zion curates and books adventures and experiences in the Greater Zion area. Some experiences are operated by Visit Zion or its affiliated brands, and others are delivered by independent partner operators (for example, hot air balloon rides and certain guided activities). Where an experience is delivered by a partner operator, that operator’s terms, waivers, safety requirements, and cancellation policies apply to your participation, and the operator is responsible for the delivery and safety of the experience. We will identify the operator on your booking confirmation where applicable.
5. Assumption of Risk
Outdoor recreation activities — including off-road tours, boating, canyoneering, ballooning, and similar adventures — are inherently dangerous and involve risks including, without limitation, equipment failure, collision, falls, and injury. Participation may require a signed liability waiver, completion of required safety instruction, and compliance with all posted rules, guide and operator instructions, and applicable laws.
6. Intellectual Property
Unless otherwise indicated, the Site is our proprietary property, and all source code, designs, text, photographs, video, and graphics on the Site (the “Content”), along with the trademarks, service marks, and logos contained therein (the “Marks”), are owned or controlled by us or licensed to us and are protected by copyright, trademark, and other intellectual property laws. No part of the Site, Content, or Marks may be copied, reproduced, republished, posted, or exploited for any commercial purpose without our express prior written permission.
7. Acceptable Use
You may not access or use the Site for any purpose other than that for which we make it available. You agree not to: systematically retrieve data or content from the Site; circumvent or interfere with security-related features; use the Site to harass, abuse, or harm another person; upload or transmit viruses or other malicious material; engage in automated use of the system; attempt unauthorized access to the Site or its networks; or use the Site in any manner inconsistent with applicable laws or regulations.
8. Reviews and Submissions
If you post a review or submit feedback, you grant us a perpetual, non-exclusive, worldwide, royalty-free license to reproduce, display, and distribute that content. Reviews must reflect firsthand experience and may not contain offensive, false, or misleading statements. We may accept, reject, or remove reviews at our sole discretion.
9. Third-Party Websites and Content
The Site may contain links to third-party websites and content (including our booking platform, partner operators, and social channels). We are not responsible for third-party websites or content, and inclusion of a link does not imply our endorsement. Purchases made through third-party websites are between you and the applicable third party.
10. Site Management and Termination
We reserve the right, but not the obligation, to monitor the Site for violations of these Terms, restrict or disable access, and otherwise manage the Site in a manner designed to protect our rights and property and to facilitate its proper functioning. We may deny access to the Site to any person for any reason, at our sole discretion.
11. Disclaimer
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY LINKED WEBSITES.
12. Limitation of Liability
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13. Indemnification
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of your use of the Site, your breach of these Terms, or your violation of the rights of a third party.
14. Electronic Communications
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders, and other records.
15. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles. Any legal action shall be commenced or prosecuted in the state and federal courts located in Washington County, Utah, and the parties consent to the jurisdiction and venue of such courts.
16. Miscellaneous
These Terms and any policies posted on the Site constitute the entire agreement between you and us. Our failure to enforce any right or provision shall not operate as a waiver. If any provision is determined to be unlawful, void, or unenforceable, that provision is severable and does not affect the validity of the remaining provisions.
17. Contact Us
Visit Zion LLC
51 1000 W #6, Hurricane, UT 84737
support@visitzion.com
(435) 220-5332
Updated on August 28, 2026